Frequently Asked Questions

"Can I buy products using images of more than one of my children if they have different security codes?"

Yes, when you log in you will see the images for the first child, click on 'Add Sibling' and you will have the option to type in the security code for the other child. They must have been photographed in the same photoshoot.

"Why are the products on the website different to my proof card?"

The Photographer may have opted to sell different packs online than via the proof card. If there is a specific pack on your proof card which you cannot find online please contact them to see if they can enable it for online sale.

"How can I check the status of my order?"

You will receive email confirmation of your order being placed and again when your order has been despatched (unless you have opted to collect your order from the School or venue).

"How long will it take for my order to arrive?"

For orders being sent to an address of your choice this is usually within 10 working days (unless you have opted to collect your order from the School or venue).

"Will the watermarks be on my prints/products?"

No, this website shows watermarked, low resolution copies of images. The products you receive are printed using a high resolution file which never has a watermark.

"What quality can I expect?"

The products on this website are printed to a high standard in the UK at a leading (and multi-award winning) professional photographic laboratory.

"Can I crop my images?"

No, Your images are already sized optimally to fit the range of available products.

"How secure is this website?"

All web traffic to and from this web page and it's server is encrypted using the latest available technology using secure web pages. Images are stored on secure servers protected by state of the art Firewall technology.

"Is there an alternative means of ordering?"

If you were provided with a proof card, it may contain a small product offering which can usually be ordered by cash or cheque back to the School or venue.

"Can I collect my order from the venue/school?"

No, you can enter a delivery address of your choice during the checkout.